Keynote
Hidden Obstacles to Outstanding Customer Service
This highly engaging presentation shares several common examples that affect all of us.
Learn through a blend of fun experiential activities, real-life stories, and cutting-edge research.
About the Keynote
Why are customers so hard to please?
One surprising cause is our own natural instincts. Even the best customer service professionals face hidden or even counterintuitive obstacles that make it difficult to consistently serve customers at the highest level.
This highly engaging presentation shares several common examples that affect all of us. You will learn through a blend of fun experiential activities, real-life stories, and cutting-edge research.
Key Takeaways
Participants will gain the following:
Experience hidden obstacles to outstanding customer service.
Examine how to identify each challenge in the workplace.
Receive tools to help you overcome each one.