Where to Buy

You can find the current (2nd) edition of The Service Culture Handbook in paperback and ebook formats. The first edition is available as an audiobook.

Single copies:

Quantity Discounts (paperback only): 

  • Visit BookPal to order 25+ copies

  • Discounts of 34% or more

  • Allow up to three weeks for delivery

Cover image of the book, Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service